Outsource Live Chat Services to Streamline Your Customer Interactions
The high costs and complexities of managing in-house live chat can often feel like a Herculean task. At BackOffice Pro, we provide scalable live chat support services. When you outsource chat support to BackOffice Pro, you ensure quality interactions and unwavering customer support. We transform your customer service into a force to be reckoned with.
With over 15 years of experience in providing live chat support services, BackOffice Pro has been a trusted partner for many of our clients. Whether the problem of seasonal fluctuation in demand or inconsistent customer traffic, outsource live chat to BackOffice Pro, our robust live chat support services ensure quality responses and seamless system integration.
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100%Quality Assurance -
24/7Support -
95%Customer Satisfaction -
40+Multilingual Support -
8Global Delivery Centers -
40%Cut Operational Cost
Customer Interactions: Our Skills in Providing Chat Support Services
Outsource live chat and experience superior customer interactions with BackOffice Pro. Showcasing skills in communication, problem-solving, product knowledge, and effective time management.
Communication
Strong language skills, enabling them to communicate effectively and professionally with customers
Fast Typing
Error-free, high-speed typing to keep up with the live nature of chat and respond to customer queries quickly.
Product Knowledge
In-depth knowledge about products/services, which allows us to provide accurate information and resolve queries.
Problem-Solving Skills
Trained to quickly understand the problem a customer is facing and provide a suitable solution.
Customer Service Skills
Trained in best practices for customer service, which includes patience, empathy, and the ability to handle difficult customers.
Chat Software
Well-versed in using live chat software, which helps in managing multiple customer chats at once.
Time Management
Handling multiple chats simultaneously, prioritizing responses, and effectively managing their time.
Escalation Management
Equipped to recognize when a query needs to be escalated to a higher authority or different department.
Outsource Live Chat: Your Solution for Round-the-Clock Customer Support
Discover round-the-clock customer support with BackOffice Pro's live chat services, from customer onboarding to complaint management.
Customer Onboarding
- We assist new customers in understanding and using your product or service effectively.
Order Management Support
- We handle inquiries about order status, payment issues, and shipping information.
24/7 Customer Support
- Our live chat services are available round-the-clock to immediately assist your customers.
Technical Support
- Our team can provide live chat support for technical issues, helping your users troubleshoot problems in real time.
Sales Conversion
- Convert website visitors into potential leads and customers through engaging and prompt live chat interactions.
Complaint Management
- We manage customer complaints and queries, resolving them promptly and effectively.
Product Information Support
- We provide detailed product information and answer queries related to your products or services.
Billing Support
- We assist customers with billing issues, payment processing, refunds, and discrepancies.
Outsource Chat Support and Experience the BackOffice Pro Advantage
Experience the BackOffice Pro advantage when you outsource live chat support. We provide quick and efficient chat support for better customer satisfaction.
Quick Response Times
Promptly responding to every new chat message, addressing customer queries.
Low Escalation Rates
Resolving most issues at the initial level, resulting in low escalation rates for a seamless customer experience.
High Chat Completion Rates
Excel in completing chat sessions without abandonment and retaining customer engagement.
First Contact Resolution
We target resolving issues at the first interaction, boosting efficiency and satisfaction.
High Customer Satisfaction
BackOffcePro assures top satisfaction rates through regular post-chat surveys.
High Volume Handling
Our team can manage a large number of chat sessions per shift, ensuring quality service.
Global Network
Get benefited from our eight global delivery centers
Outsource Chat Support: Turn Every Chat into a Chance for Growth
Outsource live chat services to BackOffice Pro, our services ensure your customers receive instant, reliable support. Our trained resources provide real-time solutions, build customer relationships, and foster loyalty. With our service, your business never misses an engagement opportunity.