Where Innovation Meets Technical Support Excellence
Deliver exceptional service with our round-the-clock technical call center, handling every customer query with care and expertise.
Deliver exceptional service with our round-the-clock technical call center, handling every customer query with care and expertise.
Understanding that downtime is not an option in today's fast-paced markets, we equip you with top-tier technical support services to keep your operations running smoothly. Our expert team of problem solvers ensures swift resolutions to technical issues, preventing disruptions that can affect your customer satisfaction and bottom line.
With over 15 years of experience working with a diverse range of businesses in key markets such as the US, Canada, Europe, and Australia, our services are tailored to shoulder the burden of a cost-effective technical call center.
1000+
CLIENTS
20+
INDUSTRIES
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COUNTRIES
250+
DEVELOPERS
With Backoffice Pro, you're not just outsourcing your technical support; you're gaining a strategic partner dedicated to elevating your customer service standards. Together, we can transform technical support from a problem-solving function into a value-adding asset that fuels customer satisfaction and business growth.
With our technical support services, you'll witness increased customer satisfaction, higher customer retention rates, and enhanced revenues. Let us handle your technical support, while you concentrate on scaling your business.
Highly skilled in diagnosing and troubleshooting technical problems remotely, ensuring seamless operation of software and hardware.
Possess a deep understanding of the latest security protocols and threats, protecting businesses from cyber threats and ensuring data integrity.
Strong project management skills, ensuring successful completion of specific project goals and objectives, with a focus on time and resource efficiency.
Expertise in data backup and recovery, ensuring business data is safe, secure, and easily recoverable in case of loss or disaster.
Skilled in documenting and tracking customer issues and resolutions, maintaining high levels of customer satisfaction through excellent service.
Equipped to help businesses migrate to the cloud and manage their cloud-based services effectively.
Our technical call center services provide expert support and swift issue resolution to ensure smooth and efficient customer experiences.
Offering round-the-clock technical assistance for troubleshooting issues, resolving queries, and ensuring seamless customer experiences.
Monitoring and optimizing network infrastructure to ensure uninterrupted business operations and swift data flow across your enterprise.
Facilitating seamless migration to the cloud and providing continuous management of cloud-based services to enhance scalability and efficiency.
Employing advanced security protocols to safeguard your business against cyber threats, ensuring the integrity and confidentiality of your data.
Regularly backing up business data and providing swift recovery solutions to minimize downtime and data loss during unexpected incidents.
Assisting with software installation, updates, and troubleshooting, ensuring minimal disruptions to your business operations.
Addressing hardware-related issues, including preventive maintenance and repairs, to maintain the longevity and performance of your equipment.
Advising on IT strategy, infrastructure design, and technology implementation to align with your business objectives and drive digital transformation.
Carefully assessing your unique business needs and crafting customized solutions that cater to your requirements, ensuring optimal outcomes.
Providing support across various communication channels, including email, phone, chat, and social media, allowing customers to receive assistance through their preferred method.
Discover the transformative potential of Technical Customer Support outsourcing. Our services not only drive efficiency and customer satisfaction but also allow you to focus on core business operations, propelling growth and success.
View All Case Study
Backoffice Pro excels in the tech support industry due to its expertise in solving issues promptly, vast global reach, proven record of problem-solving, and steady system availability.
Expert resources resolve most issues during the first interaction, showcasing our efficiency and proficiency in tech support.
Understanding the value of time and ensuring quick responses to all your initial queries and issues.
Regular surveys reflect high satisfaction levels among clients, demonstrating a commitment to quality service.
Our eight delivery centers worldwide offer round-the-clock tech support, ensuring accessible support regardless of client location.
Closing a significant number of tickets is a testament to our ability to resolve a wide array of technical problems.
Ensure a high percentage of system operational time, demonstrating the reliability and effectiveness of our services.
As a leading business process outsourcing services provider, we always deliver results. Here's a testament to our commitment and competence, straight from the voices that matter the most - our valued clients.
Thanks to the team for a professional edit to my real estate image - my client was very happy with the outcome of this retouch and clone. My instructions were interpreted very well and the execution was very good with an extremely quick turnaround.
Paul Laurie
Photography Company, UK
I was looking for someone to restore an image of my great uncle in his military years, Suman has done a fantastic job in the restoration and provided me with 2 versions of the restored image and was also extremely efficient! I highly recommend Suman at BackOfficePro for any image restorations you may need
Ryon
New Zealand
I was very happy with the photo editing services provided by Backoffice Pro. They followed my detailed 6 point instructions and the finished product was exactly as I wanted it to be. Customer service is very good and response time is very fast.
IT Professional
Energy Services industry
Our journey of over 15 years in the tech support industry has led us to deliver solutions that not only solve problems but also strategically contribute to growth. Backoffice Pro's technical call center support is crafted to ensure that your business doesn’t just resolve tech issues, but transforms them into opportunities for enhanced customer satisfaction and revenue growth.
With our commitment to first-call resolutions, expertise in troubleshooting, and global reach, we offer not just a service, but a partnership. Let us shoulder your technical challenges, while you focus on business expansion. Entrust us with your technical support needs and experience the excellence that Backoffice Pro brings to your business. Let's turn tech troubles into triumphs together.
