US Timeshare Company Used BOP Expertise to Develop Prospect Database and Increased Application Processing Capacity to 25,000 Forms a Day

Backoffice Pro’s Form Processing Solution

Backoffice Pro (BOP) is a significant data management company in India, offering form processing needs of global companies across banking, finance, insurance, research, transport, and more industries. We capture the information that is entered in the data fields and convert it into digital format. With decades of experience, we provide 100% accurate and quality output.

About the Client - Leading Timeshare Company in the USA

The client is one of the leading timeshare companies in the US. It is one of the pioneers in the field of point-based timeshare and has the distinction of developing the third largest vacation ownership program in the world.

Today the company runs resorts in not just the US, but also Canada, New Zealand, Australia, Mexico and Fiji. These can be accessed by more than 200,000 timeshare owners.

It is a wholly owned subsidiary of one of the world’s largest hotel franchisor, vacation exchange network and vacation Ownership Company as well as a Fortune 500 Company.

Objectives Behind the Bulk Form Processing Requirements

Objectives Behind the Bulk Form Processing Requirements:

Creating a huge database of potential customers

Targeting customers form the database for their business needs

Develop an efficient form processing system

Client’s Challenges Before Hiring BOP for Form Processing Need

The client was facing challenges to create a database of potential customers as well as a form processing system. They wanted to invite these targeted customers from the database for a seminar where they are requested to fill up forms. These were then scanned and sent via a secured FTP. They contacted BOP for assistance in their project and hired us owing to our decades of experience in handling such complex and voluminous requirement in form processing.

Form Processing Solution from Backoffice Pro

To make this more efficient, and easier, we designed internet-based software that focused on indexing and search functions. The data was indexed, and a database was created to make search easier. This served as a vital marketing tool. As a CRM platform, the database was used by the client’s call center for new business development and to provide access to potential customers. We deployed a 40-member team with a team lead, to coordinate and communicate with the different business units of the clients across various geographical locations.

Our challenges in the initial phase include volume and prompt processing requirements. We used secure server to upload the data in the US. Every morning it would be downloaded in India and our team would complete processing and uploading 15,000 to 20,000 forms per day within 12 hours. We maintained the quality and punctuality while meeting the feedback and deadlines meticulously.

Results of the Form Processing Solution from BOP

Our dedicated and prompt service received high praise and appreciation from the client:

The client previously worked with a US-based vendor. However, with our quality control, we were able to provide substantially better work with significantly lower error rate. This was duly appreciated by the client.

We started out with form processing for one region for the client. Satisfied with our high standards, the clients awarded us with their entire US and South Pacific operations. This was a clear indication of the client’s satisfaction and faith in us.

Capture Data and Convert in Digital Format with Precise Form Processing Service

Back your business process with accurate form processing service that leads to better electronic conversion of the data. Contact us to know more about our form processing services and how you can outsource your business requirements to us.

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