Data Processing at BackOffice Pro (BOP)
BackOffice Pro (BOP) is a renowned data management company in India supporting various global companies with their data processing requirements like catalog processing, form processing, transaction processing, order processing, etc. We are the trusted partner of international companies in processing data for their various business requirements.
About the Client – Largest Furnishing Firm in the USA
The client is one of the oldest and largest furnishing firms in the US, with an established nationwide presence in the market and several long-term customers. It also boasts of an extensive network of suppliers.
Objectives Behind the Catalog Processing Requirements
The major goal behind the requirements was to support their in-house data processing team with the large volume of catalog data processing
Synopsis
Country
USASoftware
VPN software, IBM emulatorChallenges for the Client Before Hiring BOP
As a B2C service provider, the client faced the usual problems associated with tremendous growth, particularly in the data processing. Although it employed a team exclusively for this purpose, it was inadequate to handle the massive inflow. This was proving to be a major hurdle since catalog data processing was an essential function. Consequently, they were looking for an offshore partner who could work parallelly with their team.
Custom Solution from BackOffice Pro on Catalog Processing
To solve the client’s demand for better connectivity and data processing, we came up with a custom solution. Our experience in improving connectivity issues helped us to formulate an appropriate plan for the client. We used checkpoint secure remote VPN software and an IBM emulator to connect to the server.
A 10-member team with a project leader was appointed to deal exclusively with this project. They were trained in data processing, particularly in the client’s three-phased process. The client’s very stringent and complex processing requirement took us longer than usual in completing our project. However, we uploaded the content in three stages, scanned and shipped the catalogs via courier, and finished the two catalogs moving on to live runs.
Among the initial challenges we faced were - coordinating and working in tandem with the onshore team, learning the intricacies of the client’s business from scratch, managing the ongoing catalog processing, and completing backlogs. However, with an experienced team, we crossed then hurdles smoothly.
Catalog Processing Takeaways
By solving data connectivity and streamlining their process, we could make a significant impact on the client’s business.
- The client was able to cut down the costs by 50%.
- Our speedy solutions helped the client in dealing with their massive scale of processing.
- Quality checks installed in the process automatically improved overall quality and productivity.
Get Flawless Data Processing Services for your Various Business Operations
BackOffice Pro has various data processing services to offer, like catalog processing, form processing, image processing, etc. If you are looking to outsource your requirements, contact BackOffice Pro to understand how we can assist you in your requirements and deliver precise output.
