Logistics Analytics Company in the UK Gets Accurate CRM Data Enrichment with Delivery Tracking Numbersy

Client Profile: Well-known Logistic Analytics Company in the UK

The client is a UK based logistic analytics, consultation, and coordination company, providing last-mile logistic support to the e-commerce companies of small and medium size. They help them to scale their business at affordable prices.

Client Requirement: CRM Data Enrichment

Referred by an existing client of BackOffice Pro (BOP), the client hired us to update the delivery tracking numbers of their customers on their CRM accurately so that they can track each transaction and the status, incorporating several courier websites into the process.

Initial Challenges in the Project

Initially, an inconsistent volume, the requirement of incorporating several delivery websites into a single process, and updating the data before the UK working hours were challenging, but with our highly skilled team and strategy of scaling the resources up and down based on the volume was the solution. The client liked our work

The Tailor-made Steps of the BOP for the Project

Once we understood the requirements, we logged in to the client’s CRM. We accessed the tracking numbers of the client, searched for the delivery status through multiple websites, and updated on the platform. We used Google spreadsheets for Reporting and Slack for instant communication

Testimonials

"Our company has been associated with BackOffice Pro from the last few months, which is so quick to respond to all our requests and very eager to understand our processes and standards. It was a pleasure working you and let’s hope our relationship will stay forever."

Operations Engineering Manager

Manufacturing Company in the US

"BackOffice Pro has been a tremendous resource for our engineering works that is very precise and attentive to respond all our concerns. Understanding our procedures within a very short period is really appreciable."

General Partner

Manufacturing Company in the US

Remarkable Benefits for the Client

The client received the complete updates before their working hours started, and we catered to them on a pro-rate basis due to the inconsistent volume, which proved to be cost-effective for them

Contact Us Now