Order Processing at BackOffice Pro
BackOffice Pro (BOP) is a leading data management company offering order processing services, including order tracking, order fulfillment, product shipment management, shipment management, return order processing, transaction processing, etc. precision.
Meet the Client – Leading eCommerce Company in the USA
The major objective was to process huge volumes of order, invoice, transaction dealing with their CRM, and building an improved process to limit order processing, tracking, and refunding within 24 hours.
Objective Behind the Order Processing Project
The major objective was to process huge volumes of order, invoice, transaction dealing with their CRM, and building an improved process to limit order processing, tracking, and refunding within 24 hours.
Synopsis
Country
USATimeframe
6 monthsClient’s Challenges Before Getting Order Processing Assistance from BOP
Given the nature of their business, the client dealt with enormous order processing demands. The client was facing difficulties in managing everyday operations, like order, invoice, and transaction processing, and allocating enough time to develop new businesses. They approached BackOffice Pro for their order processing management for prompt and exact customer service to limit a 24-hour time for order processing, refunds, and order tracking. They needed immediate resolution to specific issues, which would generate capital to develop internal customer service, their administrative team, and technology set-up.
Customized Solution on Order Processing from BackOffice
The client’s system dealt with essential functions like verifying online orders, tracking, and placing them, along with exceptional cases of cancellations or changes to an existing order. The system also dealt with customer service-related issues like reimbursements and customer queries. We had to study the existing system and then restructure it.
We began appointed a team of order processing specialists and trained them on the client’s existing system. During this phase, the client had to walk us through the training module as it was deemed necessary to learn the existing system. In the beginning stages, the team dealt with inbound sales and technical support through email.
In due course, the team developed proprietary processes for confirming and endorsing online orders. We then trained the client’s employees on the new, improved systems. With time the client began working with the new customer service and administration processes.
Order Processing Project Takeaways
- In just a year and a half, the client boosted their order volume by 300% with the new order processing system that we developed.
- The client focused on their fundamental functions, with our team taking over the training of new customer service and administrative teams
- With a successful association that spanned two continents, the client was able to develop and improve their online business.
Process your Order Seamlessly to Quicken your Business Process
Back office Pro has been working in the outsourcing industry for more than 12 years, providing order processing. If you are looking for a reliable outsourcing partner, fill up the inquiry form on our website. Our Client Engagement Team will contact you within 24 hours.
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