Menu

Outsourcing industry
in the UK

Flag
80%
Outsourcing accounted by the UK
Out of total contracting done across Europe, the Middle East, and Africa
  • 2012

    Outsourcing by Sector

    16%
    Increase in commercial
    contracts outsourced
    (worth £3.4 million or more)
    £373 million
    Outsourcing
    in energy & utilities
  • 2013
    £1.07 billion
    Outsourcing in energy & utilities –
    187%
    increase from 2012
  • 2014
    62.5%
    Outsourcing
    by private sector
    £1.1 billion
    Financial services
    outsourcing agreements
    £130 million
    Spent by UK manufacturing
    sector on in 1H14
    132%
    increase from 1H13 on
    Business & IT outsourcing
  • 2015

    Top Outsourced Services

    IT & BPO
    Expected annual growth
    of 3.5% in 2015
    £868 million
    IT outsourcing deals
    in 2015

  • Top Outsourced Jobs

    2014
    Human Resource
    Human
    Resource
    Finance
    Finance
    Payroll
    Payroll
    Customer Service
    Customer
    Service

    Data Entry
    Network
    Shop Basket
    Input

    42% – Small business
    owners outsource
    Programming
    and Web Development
    17% – Increase in spending on
    short-term contracts for hiring
    Sales and Marketing
    Staff and Web Designers

  • Outsourcing Job Growth

    2015
    69% Companies will maintain or
    increase outsourced IT services
    40% Companies intend
    to increase outsourcing
    43% Companies expected to offer
    more work to foreign freelancers

  • Outsourcing contract value

    2013
    £3.4 million
    Value of commercial
    outsourcing contracts
  • 2014
    £6.65 billion
    UK outsourcing
    deals
  • 2015
    £403 million
    Value of outsourcing deals
    signed between January
    and June 2015
    £319 million
    Outsourcing deals focusing
    on IT infrastructure
    and cloud computing

Outsourcing – Rate of Growth

Pie Chart
70%
Organizations use
offshoring/nearshoring
Million
£130 million
Outsourcing spend of UK
manufacturers in 1H15
Graph Chart
132%
Growth in functions
outsourced for the first time
Pie Chart Green
75%
Agreements of UK Local Government
are renewals, extensions or changes
in suppliers (2014)
Money Bag
€1.4 billion
Spent by UK businesses on IT and BPO
outsourcing in 1H14

Negative Indications of Outsourcing

22%
People disliked
outsourcing as a
profession in 2012
80%
People do not think
outsourcing is helping
UK’s Public Limited
Companies
80%
Calls committed by
British Telecom to be
answered in the UK
by 2016

Top Outsourcing Players

Company Logos

Top Reasons for Outsourcing

68%
Improve focus on core business
55%
Access to resources unavailable internally
61%
Business transformation
46%
Improvement in service quality
59%
Cost reduction
22%
Greater financial flexibility
8%
Higher transparency in costs
Reference
×
Model
Privacy Policy