53%
Manufacturing
OUTSOURCING INDUSTRY IN THE US
2,382,000
Number of jobs outsourced
in 2015
Number of jobs outsourced
in 2015
3,200,000
Number of jobs outsourced
to China since 2001
Number of jobs outsourced
to China since 2001
Jobs outsourced by industry (2014)
43%
IT services
IT services
38%
Research and
Development
Research and
Development
26%
Distribution
Distribution
12%
Call or Help centers
Call or Help centers
3%
Expected job growth of IT outsourcing by 2015
Expected job growth of IT outsourcing by 2015
220 bps
Expected increase in US IT outsourcing budget
by the end of 2015
Expected increase in US IT outsourcing budget
by the end of 2015
Jobs outsourced by percentage (2013)
38%
IT Helpdesk
33%
Payroll
33%
Ongoing ERP
Maintenance
Maintenance
32%
IT Infrastructure
Management
Management
31%
Application
Development
Development
30%
Benefits
Administration
Administration
23%
Accounts
Payable
Payable
19%
Transactional
Purchasing
Purchasing
19%
Accounts
Receivable
Receivable
17%
General
Accounting
Accounting
Employee
Contact Center
Contact Center
15%
11%
Recruitment/staffing
Strategic sourcing/
indirect procurement
indirect procurement
10%
10%
Management reporting
5%
Workforce data
managment/analytics
managment/analytics
5%
Logistics/ supply chain
managment
managment
5%
Financial planning
& analysis
& analysis
5%
Strategic sourcing:
Direct Investment
Direct Investment
Number of Jobs Lost to Outsourcing by Occupation(2015)
211,700
Computer Programmer/
Software Engineer
Computer Programmer/
Software Engineer
160,000
Accountant/Auditor
Accountant/Auditor
40,400
Lawyer
Lawyer
11,000
Insurance Sales Agent
Insurance Sales Agent
6,700
Real Estate Agent
Real Estate Agent
3,700
Chemist/Physicist
Chemist/Physicist
Highest Growth from 2000 to 2015
0
2000
288,281
2000
Management jobs
Forecast Job Growth (2015)
- Highest
Oustourced Occupation in 2014
Application Development
50%Office and Administrative
Support Occupations
- 14%Computer and Mathematical
Occupations
- 10%Business and Financial
Operations Occupations
- 9%Management Occupations
- 7%Sales and Related
Occupations
- 6%Architecture and Social
Science Occupations
- 2%Legal Occupations
- 1%Life, Physical and Social
Science Occupations;
Art, Design, Entertainment,
Sports, Media Occupations
Top Outsourcing Destinations
IT Spending
Growth
Negative 5.5%
2014
Negative 5.5%
2015
North America Outsourcing
Growth Rate
8%
2015
CAGR: 6%
2017
Reverse Outsourcing
72%
Companies satisfied with
on-shore outsourcing in 2015
Companies satisfied with
on-shore outsourcing in 2015
400,000
Number of offshore positions
to be lost by 2016
Number of offshore positions
to be lost by 2016
20 to 30%
IT services outsourced brought
back in-house in 2014
IT services outsourced brought
back in-house in 2014
CFOs planning to offshore
20%
2012
16%
2014
5%
2015
Top Outsourcing companies by Revenue
Most appealing US Cities for Outsourcing
Top Reasons for Outsourcing
70%
Access to specialized
talent
Access to specialized
talent
58%
Increasing organiza-
tional capacity
Increasing organiza-
tional capacity
54%
Increasing staffing
flexibility
Increasing staffing
flexibility
53%
Improving Organizational
performance
Improving Organizational
performance
48%
Cost reduction
Cost reduction
41%
Leveraging new
technology
Leveraging new
technology
31%
Growing operational
revenue
Growing operational
revenue
31%
Accessing leading
practices
Accessing leading
practices
28%
Improved business and
customer focus
Improved business and
customer focus
25%
Increasing competitive
advantage
Increasing competitive
advantage
